Returns & Refunds

For full information on our refund policy, please read below:

✓ We have a 14 day refund policy; from the day the item is ordered, you will have 14 days to request a return.

✓ We only offer refunds if product packaging is unopened, the product is unused, the packaging is in a re-sellable condition and the refund request is made within 14 days of order. This is for hygiene reasons.
✓ Please note, that we do not cover the cost of postage to return to us.
✓ If you are returning items to us, we do advise that you track your return as we are not liable for any parcels lost within the postal service.
✓ Please note that for Collection purchases, individual items cannot be returned separately.
✓ If your order contained a free promotional gift, the gift must be included with the return of any related orders/items.
 

If you have received a different item from the one you ordered - we're sorry! We will get the right product to you - just email office@lauracbrows.co.uk with the order details and we will sort the rest!

Unfortunately, any items that are not returned as per the above guidelines won't be eligible for a refund.

Processing your Return/Refund

If you have requested a refund on an order which includes a promotional discount, you will be refunded the amount that has been paid.
Refunds will be paid into the account that was used on the original order.
Card refunds can take between 5-10 days to show into your account.

Exchanges
There is no extra cost for exchanges, although exchanges are subject to availability & approval.

Faulty Items
If an item is delivered to you that is not fit for purpose it is considered as faulty goods. Natural wear & tear through use is not considered as a faulty good.
If your item is faulty when it is delivered to you, you can return it for a refund within 14 days from the date you ordered the product.

You can return the product by filling out the following form - Click Here

For any additional information, please email office@lauracbrows.co.uk